
We're here to help
Frequently asked questions
Find answers about our products, caring for your silk, shipping, returns and everything in between.
About Mulberry Collective
Mulberry silk is a premium natural fibre celebrated for its exceptional softness, breathability and durability. Its smooth surface helps reduce friction on skin and hair while naturally regulating temperature for year-round comfort.
Our silk is thoughtfully sourced from trusted artisans in Vietnam, where generations of traditional craftsmanship continue to shape every piece with care and precision.
From sourcing to packaging, we focus on thoughtful production, timeless design and quality craftsmanship. Every product is created with carefully selected materials and made to be enjoyed for years to come.
OEKO-TEX® certification means textiles have been independently tested for harmful substances and meet internationally recognised safety standards, making them gentler for both people and the environment.
Silk & Everyday Rituals
Silk is a natural fibre known for its softness, breathability and temperature-regulating properties. It helps reduce friction on skin and hair, feels cool in warmer weather and warm in cooler seasons, while bringing comfort and quiet luxury into everyday rituals.
Cotton is naturally absorbent and textured, while silk has a smooth surface that glides gently against the skin and hair. Silk is less likely to absorb moisture, helping maintain hydration while reducing friction.
Sericin is a natural silk protein that helps retain moisture and supports the skin's natural barrier. Found in mulberry silk, it's valued for its gentle, hydrating, and antioxidant properties, making every ritual kinder to your skin.
Caring for Your Silk
We recommend hand washing or machine washing on a delicate cold cycle using a silk-safe detergent. For best results, place silk items in a laundry bag, avoid bleach or harsh chemicals, and air dry away from direct sunlight.
Yes. Most of our silk products are suitable for a cold delicate machine cycle when placed inside a laundry bag and washed with a gentle detergent formulated for delicate fabrics.
Yes. Use the lowest heat or silk setting and iron on the reverse side while the fabric is slightly damp.
Face/bath towels are best washed every one to two weeks, depending on use. Other silk products can be cleaned as needed using gentle care.
With proper care, your Mulberry Collective products are designed to last around 2–3 months of regular use. Over time, the natural silk fibres will begin to gently break down, this is completely normal and a sign that your product is biodegradable.
Once it starts to disintegrate, simply place it directly into your garden or compost, or bury it beneath the soil where it will naturally decompose over time. It's our way of ensuring every ritual leaves a gentle footprint on the earth.
Shipping & Orders
Yes, we offer international shipping to selected countries. Shipping rates and delivery times are calculated at checkout.
Orders are usually dispatched within one to three business days. Delivery times vary depending on your location and the shipping service selected.
Orders are usually dispatched within one to three business days. Delivery times vary depending on your location and the shipping service selected.
Returns & Support
Due to the personal nature of our products, we cannot accept returns, exchanges or refunds for change-of-mind purchases. If your item arrives faulty, damaged or incorrect, please contact our team and we'll be happy to assist.
Please contact us within seven days of receiving your order with your order number and photographs of the issue. We'll assess the matter promptly and provide an appropriate resolution.
You can reach us through our Contact page or by emailing our customer support team. We'll respond as soon as possible to assist with your enquiry.
Gifts
Absolutely. Simply enter the recipient's shipping details during checkout and we'll send your gift directly to them.
Pricing information and receipts are not included in gift orders.
Account & Privacy
Creating an account allows you to track orders, view previous purchases, save your details for faster checkout and receive updates on new collections and exclusive releases.
Yes. We respect your privacy and never sell your personal information. Your information is only shared with trusted service providers required to process your order and operate our website securely.